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How ok54 Handles Your Personal Information

ok54 collects only what it needs to run your account, process payments through bKash, Nagad and Rocket, and keep your session secure.

Account data protectionbKash, Nagad, Rocket payment recordsCookie and session controlsYour right to request data removal
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ok54 How ok54 Handles Your Personal Information
HOW WE PROTECT DATA

Data Security and Your Account Controls

We apply SSL encryption across every page where personal or payment data moves — registration, login, deposit and withdrawal flows included. Your account is additionally protected by OTP verification, which means any login from an unrecognised device triggers a one-time code to your registered mobile number before access is granted. Here is how we handle the four areas that matter most to your privacy.

Payment Data Handling

Transaction details from bKash, Nagad and Rocket are stored in encrypted form. We share only the minimum required data with each payment processor to complete or verify a transfer.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security Controls

OTP verification applies on new device logins. If you suspect unauthorised access, change your password immediately from Account Settings and contact support to flag the session.

Data Retention and Removal

We hold your data only as long as your account is active or as required by applicable rules. Once an account is closed, personal data not required for financial record-keeping is deleted on request.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or remove personal data we hold on your account, our support team handles privacy requests directly. Send your request through any of the channels below — include your registered contact number or email so we can verify the account before acting on the request.

Email Privacy Request Send a written data access or removal request to our support email. Include your account email and the specific data you are asking about for a faster response.
Live Chat on ok54 Open the chat widget from your account dashboard. State that your query is a privacy matter so the agent routes it to the correct team without delay.
Account Settings Path Log in, go to Account Settings, then Privacy. From there you can review stored details, update contact information or submit a formal data review request directly.

Common Questions About Your Privacy on ok54

These are the questions we hear most often about data, account privacy and how to exercise your rights. If your question is not covered here, reach out via the contact paths in the section above.

We collect your name, email, mobile number and country at registration. Once you add a payment method like bKash or Nagad, the associated transaction records are also stored against your account.

We share payment data only with the processor handling your transaction — nothing beyond what is needed to complete or verify that specific transfer. We do not sell payment data to advertisers or data brokers.

Log in, go to Account Settings, then Privacy, and submit a data access request. Alternatively, email our support team with your registered contact number and we will respond with the data we hold.

Yes. Once your account is closed, submit a deletion request through Account Settings or by email. We remove personal data not required for financial compliance records within the period set by applicable rules.

We use session cookies to maintain your login and analytics cookies to understand lobby usage. You can disable non-essential cookies through your browser settings without affecting your ability to log in.

Yes. Use of the platform and the rights described in this policy are subject to your local law and eligible regions. If local law in Bangladesh or another jurisdiction restricts access, that restriction applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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